"Hello, I just wanted to let you know that The Surrey is fabulous! We love our room and the great service. We will always stay here when we travel to New York. Thank you to Stacey for recommending it."

Jillisa

"Hi Nicki,

Everything went very smoothly. I didn't even have to show the printout of my reservation. As I alluded to on the phone, you were most professional and responded directly to my requirements. I will always use you guys for my NYC bookings going forward and recommend you to other colleagues."

Raymond

"To Magellan Two times in the past month, Brigitte Brown has saved me!

In February, I turned to her when my long planned mother-daughter book club retreat was in shambles. Thanks to her quick work, we were able to reassemble quickly and conveniently. And on Saturday, I called her a little after 1 asking for a room that night in New York. Even though I was last minute, she found a great deal...and went from soup to nuts in less than 15 minutes. We had a fantastic, spur of the moment trip to NY (we live in DC), all thanks to Brigitte's quick work and amazing response.

This was the third time I have used Magellan...I have told many people about your good service, and wanted to make sure that you know how much I appreciate Brigitte's good work. As you know better than I do, customer service is a tough business, and Brigitte is amazingly customer-oriented. I am a big fan of Magellan's good work."

Denise

"Scott - I can't thank you enough for all your help. I am sure that we will love the Benjamin Hotel and I know that I got a great rate through you.

You were so easy to work with and very patient with all my special requests and requirements. I also feel that you really worked hard to find something that would accommodate our unique situation. Please pass this along to your bosses and let them know that they have a wonderful representative in you. You do a great job!!! Thanks so much."

Carrie

"Sean and Holly,

Please forward this on to your supervisor. I would like to thank both of you for your help in finding me a great hotel for a great price. Both of you were very informative and the changes to my trip were solely based on a very indecisive group of travelers. Holly, I would like to thank you especially for having patience and professionalism. Because my experience with your company was good, I will use your company for future reservations. Best wishes to both of you.

Sincerely,
The Happy Traveler"

Catherine

"Thank you for your message. Our trip was excellent. The Algonquin was fabulous, I would recommend the hotel to anyone. The price we payed was also great. Your representative Mandy was amazing, she helped me look through the hotels for the best price. I will definitely use your services again. Thanks again!"

Jennifer

"Mika,

The Loews was great. Nice room that was quite spacious. Based on two reservations, you folks do an excellent job. Highly responsive. Really impressive.

I have sent a colleague of mine to you. His name is Michael Chen. He might have even called yesterday.

I will keep you in mind as I travel. I am frequently in Chicago and like to stay at the Park Hyatt. Perhaps you can secure me better rates than my company does. My assistant Janine would be the one calling for those reservations. Thank you."

Stuart

"Hi Tony,

You may not recall our conversation of a week or so ago, but, you helped me book a reservation at the Loews Regency in New York City for last weekend.

I just wanted to send you an email with a very big THANK YOU for everything you did to obtain a great rate at a wonderful hotel! We were upgraded to a Grand Luxury King and the staff at the hotel could not have been nicer or more accommodating. This was my first experience using Magellan Vacations, however, I can assure you this will not be my last!

Thank you, again, for all of your help!"

Joyce

"Hi Kismet,

Sorry I have not replied earlier, everything has been sooo busy. New York was simply amazing. The Benjamin hotel is in the perfect location with most things easily within walking distance. The rooms were beautiful and the staff were very helpful. Thank you so much for all your hard work in helping our holiday having been the most amazing time for us all to be together. It was priceless. The boys had a fantastic time and everyone was so happy and relaxed. We had pizza for lunch on X-mas day which the boys thought was the best X-mas lunch ever. You guys are an absolute gift in the tourism accommodation sector. I cannot thank you enough. Yours totally relaxed and content, Katie."

Kate

"WOW Carla...now that is customer service. THANK YOU for asking. Yes, everything went well. Boy, and you have got the details.... Im impressed. The Affinia worked out well even though we were not there for very long. Send this to your boss because this is truly excellent customer service.

THANK YOU again."

Jeff

"Sandra,

I am sorry it took a few days to write back, but I think I was still trying to find my jaw to pick it up off the floor. That is how good it was. HOLY COW!

I will start from the airport. I had the hotel arrange a car service someone they recommended highly pick me up from LGA and it was smooooooth. I walked off the plane, down to baggage, saw my name on the sign held by a pleasant woman, she radioed to the driver, we walked outside, and presto, I was on my way to the Mandarin. I stepped out of the car and my bags were taken out of my hands by the handsome doorman Pablo, I think and up the elevator I went. The front desk people recognize me and welcome me back and I am jumping up and down like a little kid. I am sad when I find out that Lily has been moved from the front desk to Human Resources, but she has left word to make sure I am taken care of and the girls at the desk say, You have US now. We will take care of you from now on. and I felt great about it. Daniel, my favorite concierge was off for the weekend for his birthday. Boo! But, again, not a deal breaker. I get up to my room and it is breathtaking. I have a view of Central Park and a chaise lounge that spans the entire window. I sat for all of 5 minutes...

I had a pedicure in the spa to get to. The spa is absolutely insane. INSANE, I TELL YOU! The staff was courteous, but not stuffy. My service was relaxing and I would have stayed there all day if I did not have to go to my meeting. When I came back to the room there was a beautiful tray of chocolate covered strawberries waiting for me. There were two plates, but I ate the whole darn thing myself. Shhhh, do not tell. There was a gorgeous fruit basket. Seriously! I took a picture of it and sent it to my husband and said, This was waiting for me when I came back to the room. An hour later he sent a picture to me of a peanut butter sandwich sitting on a plate with a drink next to it saying thats what was waiting for him. HA!

One of my girlfriends came to pick me up for dinner and she said, I love it when you stay here. I feel pampered and taken care of and I am not even a guest. I slept like a log that night and was out the whole day the next day. When I came back after a very emotional goodbye to all of the girls, there was a perfectly chilled bottle of champagne and a cheese tray with all the goodies. I started to cry. Thank God I was alone because you would have thought I was some kind of lunatic, but it was just so perfect. How did they know exactly when I would be back How did they know this was the most comforting food to end my night I am not a drinker and I was alone picture me crying, drinking, eating cheese. Its ridiculous, right, so I did not enjoy the champagne, but the thought was just amazing. Next morning I finally got to enjoy room service. Everything was exactly how I wanted it. What could make it better you ask I know I have asked for George Clooney in the past to show up, but I did the next best thing...I ordered Law Abiding Citizen starring Gerard Butler. You know the guy from the movie 300 with the abs! So no matter where my eyes looked, I was surrounded by beauty. Central park, gorgeous room, spacious bathroom, and Gerard Butler. Life is good.

All in all, would I say my last official trip to NYC was full of the shameless pampering that can only be experienced at the Mandarin Oriental and it was a tremendous success! I am ruined, completely ruined for any other hotel to even come close to the star-quality treatment that is consistently given to me with every stay at this hotel. I am grateful for you and your ability to know how to meet your clients needs so well. I am grateful for the Mandarin for giving me some of the best memories of the last two years that leave my girlfriends still buzzing about how freakin cool it was!! And I am ever so grateful for the blessed life I lead and how it has led me to all of this. Now I am going to go put my ragamuffins to bed and get ready for bed. I keep trying to get my husband to do a, turn-down, service, but heis just not getting it right.

Much love to you,"

Robyn

"Hi Christina!

Wow.....y-all are AMAZING!!! Talk about service. I am very impressed. Your company is very efficient with a FRIENDLY staff and great customer service. Y-all are a gem....rare-ity! Thank you....

Sincerely,"

Lynda

"Hi Abby!

You are the best! Wish you could join us!!

Apparently the only hotel on Sea Island, Georgia is The Cloister. Let me know if you have any luck!

Thanks again for your terrific and compassionate service!! You were determined to get us the perfect place for our fun concert stay and your extra effort really showed! Based upon you, we look forward to using your company again!

Take care,"

Lori

"Hi Holly,

I was going to call you, because the Carlyle exceeded all my expectations. The room was large and lovely, the services at the hotel were fabulous - like the courtesy car that drove us around, and the small, residential feel of it made us feel that we lived in the neighborhood and were not just visiting. It could not have been a more fabulous experience.

Katherines apt. is just a few blocks away, and it was very helpful to stay near by. The Carlyle made the move and the introduction to NYC the most positive experience. You would not think that a move with all the work involved would be so easy, but because of the Carlyle, the week felt like a luxurious vacation.

You were so helpful, Holly, and I appreciate everything you did. I will be calling you in the future - hopefully often if my budget allows!.

Thank you."

Karen

"I can not express how much I have loved the Magellan experience. Let me get a few salient points in, but only after I mention I have given Sandras email address to a number of colleagues and clients with a glowing recommendation.

So here are a few of the greatest hits

Price. Let me be honest, this is a cost of entry and you guys rarely disappoint. The prices are great and I do not spend any energy comparison shopping as I trust you bring me the best. If I do not end up booking it is only because my plans change, not because I have gone with someone else.

Service. I rarely wait more than an hour to get a quote. I email night and day and someone is always covering Sandras email or phone. I feel like I have a personal travel agent. Period.

Patience. I am probably at 3 -1 for quotes versus bookings, and I never feel I am putting the team out. I know I am far from your biggest client, heck I have to be in the bottom 10 percent, but I feel like a VIP every time I email or call.

And, as usual the Gansevoort was a great time and excellent service. Bar was a little dead, but I can not blame you guys for that!

Thanks,"

Neil

"Stacey,

Thank you.

I want to commend you. You are the most helpful person I have dealt with in a very long time. You were very knowledgeable, personable and professional. With the dummying down of America you are a breath of fresh air. I look forward to dealing with you in the future and in telling my friends.

Thanks again,"

Bryce

"Dear Cameron

As Long Islanders, a hop into the city is easy enough to do, but the choice in hotels is often daunting, even for a travel writer. Price is always a consideration since these kinds of breaks are not vacations for us, and the hotel should be nice enough to warrant a stay otherwise, why not hop the LIRR home

60 Thompson was very hip and we felt like we were very much in the know by choosing this location for our overnight.

We were immediately upgraded to a King size suite with separate living room, a balcony that opened up and we could step out on, and more space that we would imagine for our money. We would definitely go back, and we recommended both the website and the hotel to many of our clients at our Long Island owned gym.

As far as hotels and properties becoming a part of Magellan Vacations inventory, I felt the level of service alone warranted the partnership. For hotels it is an excellent way to have your property gain exposure through both an excellent booking intermediary and the best source of marketing, word of mouth. Savvy enough travelers would never pay rack, so why let the room go empty We not only have recommended the hotel and service to our friends, but my incoming travel business colleagues.

We will be watching to see when Magellan Vacations goes international."

Kirk

"Barrington,

We had a wonderful time in New York, and were absolutely thrilled with the Pierre Hotel, superb service and a lovely room. You could not see out the window, as you said, but we spent so little time there, it did not bother us.We have already told some of our friends about your service and will have no hesitation recommending you. We will be travelling till early Feb, currently visiting family in Toronto and then skiing in Aspen for two weeks. The Aspen accommodation was booked and prepaid before we decided to visit New York but I will certainly be in touch when we are ready to start planning our next trip. I also really appreciated your prompt response when we thought we might try to get to New York in time for New Years eve. So, Barrington, a big thank you, and we look forward to doing business with you again in the future.

Kindest regards,"

Hazel

"Hi

The Alex was a wonderful place for us. The location is great, a 2 block walk to Grand Central and the subways, and a great market a few hundred feet away from the front door. They upgraded us from a studio to a bedroom with living room, the staff is friendly and very helpful, the room was clean and well decorated, and we had a terrific view a corner on the 30th floor. The computers in the business center were really useful a couple of times, and the workout room is large, lots of equipment, essentially new-looking. The next time we do a splurge trip to New York the Alex will be at the top of the list. We have never spent this much for a hotel room not in this country, not in Paris, or Vienna, or Munich..., but then again we have never spent Christmas week and New Years day in New York.

So were there any negatives Yes, and totally trivial. One of our phones was not working when we arrived, the ice maker in the freezer did not work, and a manager had to reset the in-room safe. Their response to requests to have things like this taken care of was always courteous and fast and efficient.

And a word about Magellan itself I can not remember the name of the woman who spent over an hour on the phone with me helping me select and book a hotel, but I still remember her enthusiastic voice, depth of knowledge, and willingness to listen to our needs and come up with a great answer. Many thanks to her."

Dale

"Hello Abby,

Ed and I had a wonderful time in NYC... I can not begin to say enough about how friendly and accommodating the staff at the Ritz-Carlton, Battery Park were. Everyone, from the doormen, to the Concierge, to the floor staff...EVERYONE... went out of their way to make us feel welcome. I felt spoiled and pampered the entire time we were there.

We decided not to brave the weather rainy or the crowds crazy on New Years Eve, but opted to celebrate at the Harbor View Restaurant Pier 17 where we enjoyed a good meal and a great view of the Brooklyn Bridge from our table without breaking the bank, at that!!! The crowd in a festive mood and the DJ did a fine job of keeping patrons out on the dance floor. I believe a good time was had by all.

So, just to let you know, I have checked off NYC for New Years Eve on my bucket list of items and am trying to figure out which one I should tackle next. Just wanted you to know that when it involves traveling, I will be sure to contact you for assistance. Australia is on my list, so who knows!

You were a genuine pleasure chatting with and you made my planning process uncomplicated and fun. With all the hotels to choose from, your advice and assistance was right on the mark. Good job!

Again, thank you, Abby for being such a nice you!"

JoAnn

"Hello Kim,

Thanks for your email and inquiry as to how things went in NYC at the Crown Plaza.We had a fabulous time in NYC!

Our room was lovely, on the 44th floor, very comfortable and nicely appointed. Loved having the use of the concierge floor 46th. The offerings of snacks, cheese and fruit, etc. were generous. They even had a bar if one wanted to purchase wine,etc. The breakfast was also bountiful croissants, muffins, bagels, coffee, tea, juices, cereal, etc. The view from the 46th floor was amazing.

The fitness center was great. 50ft. lap pool, steam sauna and a huge selection of exercise equipment.Everyone we met who worked at the hotel was friendly and professional.

Thank you so much for your patience with me on the phone. In these times of automated and computerized services your human voice and friendliness made a huge difference. It felt like personalized service and you seemed to genuinely care about what kind of experience we would have.

We will definitely use your services again and will gladly refer friends and/or colleagues to you.

God Bless your New Year and thank you once again for such wonderful service.

Sincerely,"

Mark

"Our trip was amazing. Special thanks to Magellan Vacations, Abby. I have to say I was a little uneasy with the offer of the low rates. My two children traveled from Harrisburg PA to New York during the Christmas Holidays. Such a warm welcome by the staff at Crowne Plaza Time Square, and the accomodation were awesome. The king bed WAS large enough for three one adult and two children. I would highly recommend Magellan Vactions on all of my travels. I first tried to make the reservations myself, the rates were thru the roof. On my google search I found Magellan Vacations, the rates were too great to pass up, so I booked with Abby.

Thanks, and Happy New Year to Magellan Vacations."

Bridget

"Oksana,

The Smyth Tribeca was great, the room and rate was perfect quiet spouse Lainie really liked and the staff was extremely helpful. We loved the Tribeca area and enjoyed staying in that area of Manhattan.

Your service was terrific, and I received not one, not two, but three notifications of a price reduction between making the reservation and the date of our trip. Way to go!

We travel several times a year, and I will definitely use and recommend you to others. We were referred to you by a fellow Houstonian, Rita, who was using you around the same time. We will pass your name on to others as well, and feel free to use my name or quote me as a reference.

I am copying this email to my adm assistant Jill for future use and reference. I will also forward this e-mail to several friends."

David

"Bonjour Jaclyn,

Thank you for the occasion to give feedback. I enjoyed my stay at the Shoreham immensely! It was EXACTLY what I was looking for. Thank you for meeting my needs so well and you can be sure 1 I will keep your e-mail for future reference and 2 I will refer Magellan it to my contacts! The whole process was so easy to go through!

Thank you once again!"

Stephanie

"Hi Nicki

We had a great time in NYC, as always. The show was fun. Had an excellent visit with our daughter. My wife loved the Carlyle which is all that matters! In fact, she is attempting to talk her sisters into going again and renting a suite somewhere. She thinks that next time she would like to try the Pierre.

I would be remiss not to add how very helpful you were in helping us choose a hotel. It was so nice to speak with a real live person and especially one so very friendly and knowledgeable. We will most definitely call you again and recommend you highly.

Warmest holiday wishes,"

David

"Hi Sandra,

Our trip to NYC was absolutely wonderful!! The Muse is such a beautiful hotel and so convenient to the theatres and shopping. From check-in to check-out, the staff was polite, professional and accommodating. Needless to say, the suite we had was wonderful! And Nios, the attached restaurant, was to die for. Denise and I decided we need a few more short trips to see everything on our lists and want to stay at the Muse again.

Magellan Vacations is without a doubt on the top of my favorites list. Whenever we are planning trips, especially to one of the large cities, you will be our first stop. Thank you so much for taking the guesswork and angst from planning our excursion. I have given your website to quite a few of my friends already, and will continue to do so.

Thanks again,"

Wanda

"Dear Mika,

Our trip to NYC was wonderful! Thank you so much for helping us choose a hotel. The Crown Plaza room was great! They gave us a corner room on the 39th floor looking out onto Time Square so had a great view. I want to thank you for all the advice you gave me everything from taxies and other transportation to shopping. I did not get to the Century 21 store you recommended maybe next time. I did get some major shopping done, visted so many places I had only seen in movies, saw the tree windows, went to a show at Radio City and even visted Santa at Macys!

It was an amazing trip and made so much better by having Magellan Vacations help us find a hotel, but most of all having you take an interest in our trip and helping answer so many of my questions. We will be referring and recommending Magellan and you to any of our friends planning a trip.

Mika any time you would like a personal recommendation please let me know. Thank you so much for everything.

Merry Christmas and a Very Happy New Year to you and yours."

Gail

"Nicki

Our stay at the Crowne Plaza was great. Thank you for the last minute maneuvering, the great price, and the upgrade. I was on the 44th floor with a great view of sunset over the Hudson River. We used our Concierge priveleges well - entertaining a guest before dinner, and enjoying breakfast up there.

I will continue to spread the word about your very professional and valued services. I am copying this email to Mr. Thomas F, who also very much appreciates what you were able to do for us. He will now have your contact info, and I am sure he will contact you for help with his next trip.

Thanks again - until next time - Merry Christmas - -

PS there is only one Muse - - a very special hotel. My wife is now looking to redecorate our bedroom like the one we had at the Muse she loved it that much! But the Crowne Plaza was excellent and of course the location of both hotels are GREAT!"

Jack

"Hi Abby!

I was trying to email you on the Luxury Hotel sight at 3 oclock this morning and could not find an email address. Just now, I was looking at all of my messages that came in when I was gone and saw this so thank you for writing! I could not wait to talk to you.

You will never know how surprised and delighted/appreciative my daughter and I were when we arrived at the Mansfield Saturday night. It was beautiful! We walked in and Joanna at the front desk said, Welcome to the Madison Mrs. Walker and Ms. Walker! We could not have been more impressed. It was the beginning of a wonderful five night stay. She upgraded us to a beautiful room...it was first class. My daughter is allergic to feathers so they found a pillow for her without down. The staff was friendly and professional the entire time. The breakfasts in the dining room were gourmet...no waiting in a buffet line to make your own waffle. We enjoyed first class service...linen tablecloths, china, and wonderful food...poached eggs in whole tomatoes...Greek yogurt and berries, etc. They ordered a car and driver for us to enable us to catch a flight on Thanksgiving Day so that we could catch part of the parade and our flight. I forgot my wallet in the safe and they were curbside waiting for us when we returned with my wallet. Our favorite spot was the beautiful library...every evening after the show, we would relax by the fire and visit and relive our day. It was magical. The espresso bar was awesome...we enjoyed it every morning and evening.

We went to Mama Mia, Billy Elliott, The Rockettes Christmas Spectacular which is still my favorite show EVER with the encore being the live nativity with real camels, etc., and Madame Touseaus museum. We took the Statue of Liberty tour and the double Decker bus tour which were both great. We attended mass at St. Patricks cathedral our first morning which was very beautiful. Our last evening was magical...we watched the balloons being inflated for the parade and then enjoyed dinner together at Tavern on the Green in the Crystal Room. We were very sad to discover that the restaurant is closing on the last day of this year. It was beautiful. We enjoyed Central Park and of course much shopping!

It was truly a dream vacation, thanks to you encouraging me to try the Mansfield. Our last evening in town, we left Tavern on the Green and walked over to the Park Savoy to see what it was like. We gasped. It looked like an abandoned hotel in an alley with construction everywhere. We were so thankful that you recommended the Mansfield. We would not have been as safe or pampered or happy at the place I had originally reserved.

Thank you Abby so very much. Please tell your supervisors how much we appreciate your help. You were so fun to talk to. It is only because I sensed that I could trust you that I took your recommendation and spent 60 more than I had planned...it was worth so much more than what it cost. Our vacation and time together was priceless. Thank you again. May your kindness return to you in multiples!

God bless you"

Trudy

"Nicki,

Thanks so much for your note! We had an EXCELLENT time and our stay at the ST. Regis was the highlight of the trip! Everything worked out great and we had no problems whatsoever. You did a FANTASTIC job and I can not thank you enough! I will definitely be calling on you again!

Again, thank you for being so good and such an asset to us your level of customer service was extraordinary!

Sincerely,"

Carl

"Absolutely fantastic.

10/10 for service and quality. The hotel was great. Location was perfect and we whilst the rate was still high even after Magellan discounts, it is central New York and not the back of an old school so value was still great.

Barrington provided brilliant customer service over the phone. He was very helpful, patient and took extra time and care when answering my questions. The first impression of your company was excellent and Barrington should be commended on this.

I will be sure to use your services again next time I am in the USA."

Richard

"Dear Mika,

...I just left you a long phone message! We had an amazing time, thanks to you and the staff at the Ritz-Carlton.I can not thank you enough for all your help in making our anniversary weekend be a very beautiful and special celebration! We will be sure to contact you again and again for finding luxury hotels in the future

Here is a big heartfelt THANK YOU from Joseph and myself to you...

With warmest regards"

Farsad

"Hey Sandra,

It has been a whirlwind since my return so have not had a chance to write and THANK YOU for the fabulous recommendation! The hotel could not have been nicer. Renata at the front desk could not accommodate our request for a room with a view of the Empire State Building on the level we reserved, so she upgraded us to a suite on the fourteenth floor!

All in all an amazing weekend, thanks in no small part to you! You can be sure I will tell all my friends about your wonderful service as well as writing about it on Tripadvisor.com."

Nancy

"The trip was amazing, as was the hotel. Your slogan is exactly right - a better hotel than I thought we could afford. The girls loved it and so did I. I have already recommended you to a few friends and will continue to do so. I can not wait until we plan our next trip - you were very helpful.
Thank you!"

Jennifer

"Hi Nicki

My husband and I just returned from our trip to New York and our stay at Ink48. I just want to thank you for putting this together for us, we were extremely pleased with our stay at Ink48.

The hotel is not quite complete yet. The exterior is covered with scaffholding and no restaurants or bars are yet open in the hotel. None of this bothered us at all, although I suppose others might care. At least while we were there, the hotel tries to offset the absence of restaurants/bars by including a complimentary continental breakfast and complimentary wine hour in the evening. Although the continental breakfast was not at all memorable, that it was offered was appreciated. And the complimentary evening wine was a nice touch.

The room was small but definitely adequate. I especially liked that everything was new and fresh. Contrary to my initial concerns, we were not put off by the 11th Avenue location in the least. That area has changed sufficiently over the years and now is no problem at all. In fact, we enjoyed being able to walk easily both to Times Square and to Lincoln Center, being outside major congestion was also a plus.

My thoughts would not be complete without also touching on the staff at Ink48 they could not have been more accommodating.

You spent a good deal of time on the phone with me when I first made inquiry about a hotel. Because of your patience in listening to what was important to us, you found a near perfect fit at an extremely advantageous price. I want you to know how successful your efforts were and how very much they were appreciated.

Thank you."

Gail

"Hi Carla,

Kathy and I loved the Pierre Hotel and enjoyed our stay immensely. From the minute we entered the hotel we were treated wonderfully by the staff, the room was fantastic, and the amenities were top shelf. I also wanted to say thank you to you for your advice and assistance with regard to our trip. Everything you said you would do, you did. That is not something that always occurs these days, and I felt you went above and beyond to make our short stay a successful one. For that, I promise you that we will utilize your services again, the next time we travel. I will also not be hesitant to reccomend Magellan Vacations to friends and relatives who ask for travel information.

Thanks Again"

Dave

"Katrina, I cannot begin to thank you enough for all of your help yesterday afternoon. Kelli loved her room at the Plaza! Having to accomplish finding a room in such a short period of time put me in a panic, but fortunately you were able to handle our crisis so efficiently and with kindness and much understanding. You are the kind of person all executive assistants want to talk to! I have added you to my contacts, and if anyone in my office is ever traveling to NYC, I will certainly give you the first call. Please feel free to forward this e-mail to your manager or supervisor, so they will know what a wonderful representative you are for Magellan. You were wonderful!

Thanks again! -- Carlita"

Kelli

"Lee, I see that Carla copied you, but I wanted to write a personal note to you anyway. As you can see from my correspondence below, I was extremely pleased with the outstanding level of customer service offered by Carla. Good customer service is disappearing in the United States, great customer service is almost non-existent. Superb and proficient customer service needs to be commended, and Carla deserves such a commendation.

Congratulations to Magellan and Carla on providing an exemplary first experience. Keep up the great work!

I will definitely be using Magellan for future luxury travel opportunities."

John

"Dear Myles,

We had a fantastic trip. We had the most distgustingly delicious sandwiches at the Carnegie Deli. They were HUGE!! We went to Madame Tussauds Wax Museum and had a lot of fun and took a lot of fun photos. We had been to the one in London 10 years ago and thought we would get to see the new people! We mostly went to visit our daughter, Lisa, and her husband, Ian. Lisa is a stylist at Mizu Salon on Park Ave. If you ever want a great haircut and be treated like royalty, give Lisa a call! The Hilton was awesome. It was very clean and the room was very good size. The bed was devine!!! We slept like babies. Check in was quick, despite being very busy. Check out was making a phone call and leaving the keys in the room. The hotel was in walking distance of Rockerfeller Center, Radio City, Broadway, St. Patricks and more! It was perfect for us. Do not tell anyone - ha ha! . . . we want to be able to book easily again.

Thank you for your help in booking. It was very easy and we saved over 100 dollars using you, as opposed to any of the bargain sites. Thank you, and we will share our good find - you!"

Jeanne

"Dear Sandra,

I cannot thank you enough for recommending this hotel. It was fantastic in every way. The staff that greeted us was friendly, attentive, knowledgeable and extremely accommodating. The upgraded room was spectacular, especially given the unbelievable price. I like boutique hotels and this is certainly one of the best.

Thank you again for helping to make this weekend one ofthe most memorable ever."

Margaret

"Dear Stacey,

My apologies it has taken this long to respond your email. I have finally caught up with everything left behind after came back Melbourne.

The trip was great but without a such nice stay at Benjamin our experience at New York wont be the same. The location is fantastic so as the service thank you so much for the booking, it has made a huge impact on our trip as a comfortable stay is always our priority on our holiday trips.

Sometimes it can be so difficulty to book yourself, your expert advice has saved us, it is so grateful we had connected with you and your company in the last minute. We will definitely recommend your firm to the others if there is an opportunity, and we will certainly book thru you in our future holiday trips. So please keep us posted if there is any change of your contact details.

Many thanks."

Tina

"Hi Dana-Jo,

Everything was great!

It is always a great experience when an impulsive, last minute preparation like this greatly exceeds expectations. Of course, NYC being what it is deserves some credit too.

We were very pleased with Smyth Tribeca and its friendly, courteous, staff. The hotels decor and cleanliness were nice treats too. Yes, the frosted glass wall in our room and the rooms other features were all very nice luxuries.

We really enjoyed the locale. Upon arriving, we quickly surveyed the local restaurants and enjoyed a couple glasses wine to begin celebrating our anniversary and trip. Then, we consulted with Smyths concierge for recommendations among the small set that established which narrowed down to dining at Restaurant Marc Forgione. This too turned to be another great last minute preparation. The food, staff, and dcor were all excellent.

Another nice treat for us was that the subway entrance was just feet away from Smyths entrance. Since we travelled the entire trip using just rail transportation, this was a nice unexpected convenience. The play was quite enjoyable. I grew up listening to hours of Four Seasons tunes while riding along in my fathers trunk when he picked up fresh and frozen fish at NYCs docks, fish markets, and cold storages throughout Manhattan and Brooklyn during the mid-1960s. That is bygone era long ago when the Seaport was something much, much different. So, it was quite enjoyable as it was entertaining and somewhat of a history lesson as well.

After check out, we finished the trip by walking back to Penn Station and strolling around Soho and the Village along the way.

As you now know, you have to appreciate yourself as much as we both do for enhancing our weekend stay beyond expectations. I intend to certainly consult with Magellan Vacations in the future. After our return, my wife, Marlene browsed are the web and was quite amazed at the lodging price that you arranged for us.

So, thanks for everything that you did for making this all happen so very well."

Marty

"Mika,

Our stay at The London NYC was perfect. We have stayed there before and will definitely stay there again when we return to New York to visit our daughter or for any other reason. The hotel is lovely. Very nice rooms with a comfortable bed, nice linens, a stylish, roomy bathroom with a great shower. The staff was helpful, but not overbearing, and we love the midtown location. We loved running in the park in the mornings and walking less than a block to go to the MOMA. And I think the hotel is reasonably priced for a fairly deluxe experience in New York. We have stayed at other more expensive hotels and had far inferior rooms and service. Michael agrees with this assessment completely. He loves the London.

I very much liked booking this reservation through you, Mika. It felt very personal dealing with you personally over the phone, rather than computer only, and I felt like you were taking care of me. Thanks so much."

Susan

"Dear Customer Service,

I just wanted to tell you that your service and kindness go way above and beyond what most companies are willing to do. I will never book through anyone else. Do you plan vacations in Disney World or just New York City I am just so pleased with what Christina and Mika have done in the past year to make our visits to NYC more perfect and wonderful than we could ever have imagined. Your company and its people are the best I have ever dealt with."

Laurie

"Allison,

This email is to commend Jaclyn Mueller for the exceptional level of customer service in my recent bookings at the New York Palace. I have been using travel booking services for two decades now, and I frankly cannot remember an equal or better level of customer service. Jaclyn was most professional and very patient with my numerous questions. She even recommended different options than we had considered, and it was these options that we actually booked. She even stayed at the places she recommended so that she could provide exceptional insight into the differences amongst the different luxury hotels in New York. She followed up with various emails and phone calls to insure we had booked the options we really wanted. Finally she provided a very pleasant phone personality.

Suffice it to say, we shall use Jaclyn for all future reservations to the city."

Darryl

"Sandra,

First let me say thank you for your superior customer service. The experience with Magellan Vacations was completely professional, well informed, and extremely helpful. The entire time I was waiting for the -other shoe to drop- and it never did. I would recommend you to anyone traveling!

The Waldorf, as expected is beautiful and well managed establishment. The staff is very courteous and will do anything to please its guests.

Thank you again for your assistance and making one aspect of planning a vacation simple!"

Amanda

"Today I made a reservation through NYC Luxury Hotels through the help of Katherine. I am writing to inform you how impressed I was with her assistance. She was extremely helpful, patient, and very professional. Often companies hear about complains but it is rare when people take the time to acknowledge a great customer service experience. Katherine thank you. And to Magellan Vacations, you are fortunate indeed to have someone like Katherine in your workforce."

Ninfa

"Leanne,

We really enjoyed it! The bed was like sleeping in luxury!! The most comfortable bed in the city so far -and I have stayed at many hotels. They upgraded us to a bigger room on the 14th floor and greeted us with smiles. It was pure luxury all the way- especially the bathroom. The only downside was breakfast. Mini danish and coffee in the lobby bar since the resturant is not open yet -but it was complimentary!

Your description of everything was right on. I felt like I was talking to one of my girlfriends and you gave the best advise. I am glad we listened! We go into the city often and no longer have our apt. -we gave it up this past February. We would like to come in again in October with both of our girls ages 8 and 4 and could use your suggestions. I will also need an inexpensive hotel for a couple of Girl Scouts in the Theatre District for 1 night on January 30th.

Thanks again for your help!"

Chris

"Hi Lasha,

Thank you for your follow-up email regarding accommodation at The Mansfield. I have just returned to Australia and can honestly say the trip to New York was unbelievably fantastic.

The Mansfield was excellent for the following reasons -

The position was perfect being centrally located to many attractions.
Whilst the room was small it was very clean and comfortable.
The lobby area and the library added an element of character to the hotel.
Staff were courteous and helpful.
Felt was value for money considering the position.

If there were any negatives, they were small and I am listing them below -

As mentioned previously, the room was small - but we sort of expected that anyway by New York standards.
Breakfast was adequate but nothing out of the box - small selection - would be better if it was buffet style.

Lasha, in closing, I would also like to say how fantastic you and your fellow colleagues were at Magellan making the trip to New York that much easier to organise. Your professionalism and attention to my many emails was very much appreciated and I would have no hesitation in using your organisation again for my travel needs and also be very comfortable in referring family, friends and colleagues to you. Many thanks and well done. Kind regards."

William

"This response is sent to inform you of the extraordinary service provided to me by Mika. Calling to confirm our change of reservation, we were disappointed to learn that, through our own error, the reservation had not been placed at the time of the original call. Mika, sensing my distress -I am sure she thought I was going to lose it-, worked professionally and diligently to find a solution. During the time she was checking into our options, she courteously apologized for the time on hold while taking the initiative to find a suitable solution. She took a very frustrating situation and worked to find a satisfactory compromise.

In the short time we have known about your website, we have been pleased with the courtesy of the service. In this case we are impressed with the calm, professional manner in which a potentially disappointing situation was handled. Our compliments to you on having such competent staff and a special salute to this one person, working on a Sunday who took a little extra time and put forth the extra effort. Mika is a gem. Thank you."

Jack