"Dear Mika,
...I just left you a long phone message! We had an amazing time, thanks to you and the staff at the Ritz-Carlton.I can not thank you enough for all your help in making our anniversary weekend be a very beautiful and special celebration! We will be sure to contact you again and again for finding luxury hotels in the future...
Here is a big heartfelt THANK YOU from Joseph and myself to you...
With warmest regards"

Farsad

"Hey Sandra
It has been a whirlwind since my return so have not had a chance to write and THANK YOU for the fabulous recommendation!
The hotel could not have been nicer. Renata at the front desk could not accommodate our request for a room with a view of the Empire State Building on the level we reserved, so she upgraded us to a suite on the fourteenth floor!
All in all an amazing weekend, thanks in no small part to you! You can be sure I will tell all my friends about your wonderful service as well as writing about it on Tripadvisor.com.
Thanks again,"

Nancy

"The trip was amazing, as was the hotel. Your slogan is exactly right - a better hotel than I thought we could afford. The girls loved it and so did I. I have already recommended you to a few friends and will continue to do so. I can not wait until we plan our next trip - you were very helpful.
Thank you!"

Jennifer

"Hi Nicki

My husband and I just returned from our trip to New York and our stay at Ink48. I just want to thank you for putting this together for us, we were extremely pleased with our stay at Ink48.

The hotel is not quite complete yet. The exterior is covered with scaffholding and no restaurants or bars are yet open in the hotel. None of this bothered us at all, although I suppose others might care. At least while we were there, the hotel tries to offset the absence of restaurants/bars by including a complimentary continental breakfast and complimentary wine hour in the evening. Although the continental breakfast was not at all memorable, that it was offered was appreciated. And the complimentary evening wine was a nice touch.

The room was small but definitely adequate. I especially liked that everything was new and fresh. Contrary to my initial concerns, we were not put off by the 11th Avenue location in the least. That area has changed sufficiently over the years and now is no problem at all. In fact, we enjoyed being able to walk easily both to Times Square and to Lincoln Center, being outside major congestion was also a plus.

My thoughts would not be complete without also touching on the staff at Ink48 they could not have been more accommodating.

You spent a good deal of time on the phone with me when I first made inquiry about a hotel. Because of your patience in listening to what was important to us, you found a near perfect fit at an extremely advantageous price. I want you to know how successful your efforts were and how very much they were appreciated.

Thank you."

Gail

"Hi Carla,

Kathy and I loved the Pierre Hotel and enjoyed our stay immensely. From the minute we entered the hotel we were treated wonderfully by the staff, the room was fantastic, and the amenities were top shelf. I also wanted to say thank you to you for your advice and assistance with regard to our trip. Everything you said you would do, you did. That is not something that always occurs these days, and I felt you went above and beyond to make our short stay a successful one. For that, I promise you that we will utilize your services again, the next time we travel. I will also not be hesitant to reccomend Magellan Vacations to friends and relatives who ask for travel information.

Thanks Again"

Dave

"Katrina, I cannot begin to thank you enough for all of your help yesterday afternoon. Kelli loved her room at the Plaza! Having to accomplish finding a room in such a short period of time put me in a panic, but fortunately you were able to handle our crisis so efficiently and with kindness and much understanding. You are the kind of person all executive assistants want to talk to! I have added you to my contacts, and if anyone in my office is ever traveling to NYC, I will certainly give you the first call. Please feel free to forward this e-mail to your manager or supervisor, so they will know what a wonderful representative you are for Magellan. You were wonderful!

Thanks again! -- Carlita"

Kelli

"Lee, I see that Carla copied you, but I wanted to write a personal note to you anyway. As you can see from my correspondence below, I was extremely pleased with the outstanding level of customer service offered by Carla. Good customer service is disappearing in the United States, great customer service is almost non-existent. Superb and proficient customer service needs to be commended, and Carla deserves such a commendation.

Congratulations to Magellan and Carla on providing an exemplary first experience. Keep up the great work!

I will definitely be using Magellan for future luxury travel opportunities."

John

"Dear Myles,

We had a fantastic trip. We had the most distgustingly delicious sandwiches at the Carnegie Deli. They were HUGE!! We went to Madame Tussauds Wax Museum and had a lot of fun and took a lot of fun photos. We had been to the one in London 10 years ago and thought we would get to see the new people! We mostly went to visit our daughter, Lisa, and her husband, Ian. Lisa is a stylist at Mizu Salon on Park Ave. If you ever want a great haircut and be treated like royalty, give Lisa a call! The Hilton was awesome. It was very clean and the room was very good size. The bed was devine!!! We slept like babies. Check in was quick, despite being very busy. Check out was making a phone call and leaving the keys in the room. The hotel was in walking distance of Rockerfeller Center, Radio City, Broadway, St. Patricks and more! It was perfect for us. Do not tell anyone - ha ha! . . . we want to be able to book easily again.

Thank you for your help in booking. It was very easy and we saved over 100 dollars using you, as opposed to any of the bargain sites. Thank you, and we will share our good find - you!"

Jeanne

"Dear Sandra,

I cannot thank you enough for recommending this hotel. It was fantastic in every way. The staff that greeted us was friendly, attentive, knowledgeable and extremely accommodating. The upgraded room was spectacular, especially given the unbelievable price. I like boutique hotels and this is certainly one of the best.

Thank you again for helping to make this weekend one ofthe most memorable ever."

Margaret

"Dear Stacey,

My apologies it has taken this long to respond your email. I have finally caught up with everything left behind after came back Melbourne.

The trip was great but without a such nice stay at Benjamin our experience at New York wont be the same. The location is fantastic so as the service thank you so much for the booking, it has made a huge impact on our trip as a comfortable stay is always our priority on our holiday trips.

Sometimes it can be so difficulty to book yourself, your expert advice has saved us, it is so grateful we had connected with you and your company in the last minute. We will definitely recommend your firm to the others if there is an opportunity, and we will certainly book thru you in our future holiday trips. So please keep us posted if there is any change of your contact details.

Many thanks."

Tina

"Hi Dana-Jo,

Everything was great!

It is always a great experience when an impulsive, last minute preparation like this greatly exceeds expectations. Of course, NYC being what it is deserves some credit too.

We were very pleased with Smyth Tribeca and its friendly, courteous, staff. The hotels decor and cleanliness were nice treats too. Yes, the frosted glass wall in our room and the rooms other features were all very nice luxuries.

We really enjoyed the locale. Upon arriving, we quickly surveyed the local restaurants and enjoyed a couple glasses wine to begin celebrating our anniversary and trip. Then, we consulted with Smyths concierge for recommendations among the small set that established which narrowed down to dining at Restaurant Marc Forgione. This too turned to be another great last minute preparation. The food, staff, and dcor were all excellent.

Another nice treat for us was that the subway entrance was just feet away from Smyths entrance. Since we travelled the entire trip using just rail transportation, this was a nice unexpected convenience. The play was quite enjoyable. I grew up listening to hours of Four Seasons tunes while riding along in my fathers trunk when he picked up fresh and frozen fish at NYCs docks, fish markets, and cold storages throughout Manhattan and Brooklyn during the mid-1960s. That is bygone era long ago when the Seaport was something much, much different. So, it was quite enjoyable as it was entertaining and somewhat of a history lesson as well.

After check out, we finished the trip by walking back to Penn Station and strolling around Soho and the Village along the way.

As you now know, you have to appreciate yourself as much as we both do for enhancing our weekend stay beyond expectations. I intend to certainly consult with Magellan Vacations in the future. After our return, my wife, Marlene browsed are the web and was quite amazed at the lodging price that you arranged for us.

So, thanks for everything that you did for making this all happen so very well."

Marty

"Mika,

Our stay at The London NYC was perfect. We have stayed there before and will definitely stay there again when we return to New York to visit our daughter or for any other reason. The hotel is lovely. Very nice rooms with a comfortable bed, nice linens, a stylish, roomy bathroom with a great shower. The staff was helpful, but not overbearing, and we love the midtown location. We loved running in the park in the mornings and walking less than a block to go to the MOMA. And I think the hotel is reasonably priced for a fairly deluxe experience in New York. We have stayed at other more expensive hotels and had far inferior rooms and service. Michael agrees with this assessment completely. He loves the London.

I very much liked booking this reservation through you, Mika. It felt very personal dealing with you personally over the phone, rather than computer only, and I felt like you were taking care of me. Thanks so much."

Susan

"Dear Customer Service,

I just wanted to tell you that your service and kindness go way above and beyond what most companies are willing to do. I will never book through anyone else. Do you plan vacations in Disney World or just New York City I am just so pleased with what Christina and Mika have done in the past year to make our visits to NYC more perfect and wonderful than we could ever have imagined. Your company and its people are the best I have ever dealt with."

Laurie

"Allison,

This email is to commend Jaclyn Mueller for the exceptional level of customer service in my recent bookings at the New York Palace. I have been using travel booking services for two decades now, and I frankly cannot remember an equal or better level of customer service. Jaclyn was most professional and very patient with my numerous questions. She even recommended different options than we had considered, and it was these options that we actually booked. She even stayed at the places she recommended so that she could provide exceptional insight into the differences amongst the different luxury hotels in New York. She followed up with various emails and phone calls to insure we had booked the options we really wanted. Finally she provided a very pleasant phone personality.

Suffice it to say, we shall use Jaclyn for all future reservations to the city."

Darryl

"Sandra,

First let me say thank you for your superior customer service. The experience with Magellan Vacations was completely professional, well informed, and extremely helpful. The entire time I was waiting for the -other shoe to drop- and it never did. I would recommend you to anyone traveling!

The Waldorf, as expected is beautiful and well managed establishment. The staff is very courteous and will do anything to please its guests.

Thank you again for your assistance and making one aspect of planning a vacation simple!"

Amanda

"Today I made a reservation through NYC Luxury Hotels through the help of Katherine. I am writing to inform you how impressed I was with her assistance. She was extremely helpful, patient, and very professional. Often companies hear about complains but it is rare when people take the time to acknowledge a great customer service experience. Katherine thank you. And to Magellan Vacations, you are fortunate indeed to have someone like Katherine in your workforce."

Ninfa

"Leanne,

We really enjoyed it! The bed was like sleeping in luxury!! The most comfortable bed in the city so far -and I have stayed at many hotels. They upgraded us to a bigger room on the 14th floor and greeted us with smiles. It was pure luxury all the way- especially the bathroom. The only downside was breakfast. Mini danish and coffee in the lobby bar since the resturant is not open yet -but it was complimentary!

Your description of everything was right on. I felt like I was talking to one of my girlfriends and you gave the best advise. I am glad we listened! We go into the city often and no longer have our apt. -we gave it up this past February. We would like to come in again in October with both of our girls ages 8 and 4 and could use your suggestions. I will also need an inexpensive hotel for a couple of Girl Scouts in the Theatre District for 1 night on January 30th.

Thanks again for your help!"

Chris

"Hi Lasha,

Thank you for your follow-up email regarding accommodation at The Mansfield. I have just returned to Australia and can honestly say the trip to New York was unbelievably fantastic.

The Mansfield was excellent for the following reasons -

The position was perfect being centrally located to many attractions.
Whilst the room was small it was very clean and comfortable.
The lobby area and the library added an element of character to the hotel.
Staff were courteous and helpful.
Felt was value for money considering the position.

If there were any negatives, they were small and I am listing them below -

As mentioned previously, the room was small - but we sort of expected that anyway by New York standards.
Breakfast was adequate but nothing out of the box - small selection - would be better if it was buffet style.

Lasha, in closing, I would also like to say how fantastic you and your fellow colleagues were at Magellan making the trip to New York that much easier to organise. Your professionalism and attention to my many emails was very much appreciated and I would have no hesitation in using your organisation again for my travel needs and also be very comfortable in referring family, friends and colleagues to you. Many thanks and well done. Kind regards."

William

"This response is sent to inform you of the extraordinary service provided to me by Mika. Calling to confirm our change of reservation, we were disappointed to learn that, through our own error, the reservation had not been placed at the time of the original call. Mika, sensing my distress -I am sure she thought I was going to lose it-, worked professionally and diligently to find a solution. During the time she was checking into our options, she courteously apologized for the time on hold while taking the initiative to find a suitable solution. She took a very frustrating situation and worked to find a satisfactory compromise.

In the short time we have known about your website, we have been pleased with the courtesy of the service. In this case we are impressed with the calm, professional manner in which a potentially disappointing situation was handled. Our compliments to you on having such competent staff and a special salute to this one person, working on a Sunday who took a little extra time and put forth the extra effort. Mika is a gem. Thank you."

Jack

"Hi Holly,

Thanks for your help in planning our trip. The wedding was great, we all had a ball and the meal afterwards at the River Cafe was superb. Afterwards the river taxi took us on a tour to the Statute of Liberty. We were the only passengers and they played music and let my six year son become a Junior Captain. The hotel was as you said and the price was what you quoted so all was great. I would recommend your service to all my friends and will call you to plan my next trip. Surfing the net is all well but to talk to someone who knows the hotel and indeed the city was very helpful.

Thanks again."

George

"I had a great time. The hotel was clean, and quiet. The staff was accommodating. We had breakfast in the lobby restaurant and it also was a pleasurable experience.

I really appreciated the treatment I received from you Jaclyn - I felt special and that my patronage was appreciated. You were also knowledgeable and professional. THANK YOU!!!

We will call again!!"

Steven

"Nicki,

Just a quick to tell you how much I appreciate your assistance and to tell you how impressed I am with the level of professional and superior service! I will definitely be calling you back and will advise my friends to do the same.

Thank you again for being so helpful!"

Carl

"I am so glad I found this website. I love dealing with Magellan Vacations for planning my city trips. I have used this website twice now and find it very easy, the map is so helpful. Great website. I have recommended your site to all my clients and friends. I will continue using Magellan - the people could not be more friendly and helpful. Keep up the customer service, it is EXCELLENT!!!!!!"

Mary Ann

"Hi Nicki,

I want to let you know how pleased we were with the Loews Regency Hotel in New York and also with your help in booking this reservation. I had not used Magellan Vacations before but would certainly in the future. You were very well informed as to the different type of accommodations and options available and extremely pleasant and efficient in booking our reservation. I have stayed at this hotel on a number of other occasions and have always been pleased. The room was perfect for our needs, the staff was very attentive and friendly and they are very welcoming to children - my granddaughter got a toy upon arrival and complimentary cookies and milk were sent up for bedtime.

Thanks for your help in making our trip so successful and I have given your name to my daughter, Lisa, who is planning a trip to Chicago."

Susan

"A HUGE thank you Stacey for all the help and time you gave us. I am actually in shock still with Michaels generosity. His reasoning was pretty rational. Anyway, I am really excited as we ARE and have been going through the worst year ever, and we truly deserve this luxury. My daughter in NY will absolutely flip out and think we have lost our minds, but whatever. Have a wonderful Sept. and thanks again."

Sherry

"The trip was phenomenal. The hotel was great and our room was wonderful! Service was beyond terrific - the only issue was that they promised to upgrade us to a Large King Suite with a balcony since the last time we stayed at the Dream - we had plumbing nightmares. Regardless, the hotel is really great and I always recommend it. Tons of our friends and business acquaintances have stayed there because of our recommendations. Nonetheless, Pauls Birthday was a big HIT and I cannot tell you how wonderful your company is. I am planning a quick getaway to New York again and would love to stay at The Dream, The Night, or the Gramercy Park Hotels. I will contact you for a Vegas and San Francisco trip too. I have referred your company to lots of people.

Thanks for making this special event magnificent Magellan!

P.S. do let me know if you offer discounts on shows -"

Evelin

"Dear Sandra,

I am sorry it has taken me a while to reply - however, I have been so busy singing your praises not only during our trip but ever since we got back! Thanks to you, we had an amazing stay at the Crowne Plaza Times Square in Manhattan from August 25 - 30. We had a beautiful, immaculate room - with lots of space to move around in - and the most terrific view of Broadway from the 41st floor that I could imagine! I cannot tell you how many times in the last two weeks I have mentioned Magellan Vacations when talking about our trip! I recently visited with a friend, who encouraged me to participate in a new travel website membership - their prices and hotels could not come near the wonderful deal you were able to get for us in New York!

I will always call you first, whenever I start to make travel plans. Thank you for helping to make our Mother-Son adventure in New York so perfect! We saw lots of theatre a huge interest for us both, visited two museums, happily walked all over in beautiful weather, spent time with wonderful friends - and always came home to a serene oasis in our home away from home at the Crowne Plaza.

THANK YOU, SANDRA!"

Susan

"Dear Diane,

Thank you very much for your help tonight. I have been in corporate marketing for 26 years and have NEVER had such great service and such a professional experience on the other end of the receiver. Could you tell me if a balcony came up at the Muse. Would it be a better property to stay at on the night of the 26th other than the Benjamin. My husband MIGHT surprise me and stay over for our anniversary that night and I would love to know if the Muse or the Benjamin would be the better fit for us. We love dining on the patio when we can and when the weather co-operates. Thank you again."

Mary Ann

"Hi! I just worked with Stacey to reserve a hotel room. She is professional, smart, polite and an absolute pleasure to deal with. She is an asset to your company and the reason why I would do business with your company again.

Thank you!"

Lori

"Hello, Carla. I first have to thank you tremendously for sending me to 60 Thompson. This hotel is perfectly situated in the cozy heart of SoHo - a favorite place of mine to visit in NY. I have previously stayed at one other Thompson hotel in the city so I knew what to expect - almost. Upon arrival, I was immediately greeted by Mike the doorman, who graciously took my bag and escorted me upstairs to the expansive lobby and reception area. The ladies at the front desk were smiling and welcomed me - who says New Yorkers arent friendly! - and offered me an upgrade to the Deluxe King room. This room not only had an abundance of natural light, but was a quiet corner room with a huge bathroom with tub - two of my requests. In addition, it was spotless - a big factor in my book! The concierge, Chris, made me a reservation at Devachan, an excellent spa within walking distance of the hotel. Afterwards, I retreated back to the hotel lobby where happy hour was offered and relaxed until dinner. Every employee I came in contact with was warm and ready to please, taking customer service to a new level for the Thompson properties.

As you know, I have already rebooked another stay at 60 Thompson for November and cannot wait to live it all over again!

Finally, I appreciate your recommendation for 60 Thompson and attention to my personal requests. Since I travel a fair share, I am always at ease in booking a trip with Magellan, knowing I will be in such good hands with you. Thank you again for everything, Carla, and for continuing to be such a standout guest service professional."

Suzanne

"Hi Tara, thank you for the email just received. I must say the service you offer is extremely impressive, and the fact you are conscious the customer always pays the best possible rate - even after the original booking is made, is another reason why I will always use your service going forward. Throughout the year I travel to many destinations worldwide for both work and vacation, so when I need further bookings I will be in contact."

Howard

"Mika, you are amazing, thanks for remembering what we wanted to do. We loved our trip, the hotel was very nice. Everyone was very sweet and attentive. The minute we walked in the door I was offered a glass of wine and bag service. The room was clean and cute, the shower pressure was awesome, and the bed was cozy. The only complaint would be the traffic noise. I kept checking to see if the windows were open - it was so loud. But it did not affect my sleep. We left early the next morning to walk the Brooklyn Bridge as we were told it was suppose to start raining at 10 am and continue all day. So out we went and the pizza and ice cream place did not open until 11 am so we did not get a chance to do the ones we planned on, but we did taste some others. Overall, we had a fantastic NY experience. We could not have done it without you. Your advice about the cabs into the city were right on. They tried to tell me the cab was more money than it really was, so I turned to the lady next to me and we shared a cab into the city. I would not have thought to do so had you not told me about the maximum cab fare. The chowhound board was a great idea too, I used it as well. You were so much more than a hotel booking agent, I felt you were my friend who cared about my trip - thank you so very much. I definitely plan on using Magellan again and I have already referred you to several people including the lady I shared a cab with. Have a stellar day."

Victoria

"So that is pretty impressive - A. You care enough about clients to update bookings B. You looked C. You found a lower rate and D. Contacted me to advise. Now THAT is service. I will use it in case studies on how to win loyalty. Thank you very much. I am now a client for life and will recommend you to anyone and everyone I know. Kind regards."

Edward

"Dear Olivia, I do not usually give a response on my vacations, but I have got to hand it to you, Olivia, you did an outstanding job finding us the perfect hotel. What a lovely, lovely time and stay we had at The Algonquin. What a gem of a hotel!! The staff could not have been nicer and went out of their way to make our stay more than exceptional. We absolutely loved the hotel. It was charming and the staff just as charming. Every single person met us with a great big smile and could not be more accomodating. Chuck in the restaurant was just a doll, entertaining us and greeting us with such enthusiasm every day. We also have to thank you from the bottom of our hearts for the complimentary breakfast everyday. Was that you, Olivia We could not believe that we received it. It was not just coffee and a roll, either. I do not think we have enjoyed our stay more. We were so happy to come back to our hotel every night. The concierge at the hotel could not have been nicer, accomodating our restaurant requests with such patience and perseverance. We are still talking and talking about our hotel to everyone, here back home. You can bet that we will be staying at The Algonquin again and again. How can we thank you, Olivia I feel like I would like to treat you to dinner or something. It amazes us because you really did not know us at all and you gave us your best. Cudos to you and your company Magellan Vacations. I do not think we have ever been treated so royally in a hotel. I recently stayed at the Westin in St. Martins and it was not nearly as accomodating. Thank you so much, Olivia. I was going to call you, anyway to tell you. The hotel, by the way, was very, very clean and the suite was more than adequate. We will definitely be calling you again. Probably, this fall. Again, thank you so much. We are super, super impressed with the care you put into selecting the hotel for us. Have a wonderful, wonderful day. You deserve it."

Deanna

"Dear Sandra, Holy Cow! If I could, I would live there. This is a letter that I wrote to them - - - To Whom It May Concern, I am not sure if I am addressing this to the correct mailbox, but if not, I would appreciate it if you would forward this to the appropriate person. My name is Robyn and I was a guest at the hotel on June 11th, 2009 to the 12th. I was booked through Sandra at Magellan Vacations who has done all of my travel accommodations for the past 12 monthly trips I have made to NY. The reason for my letter is this. If I were to rate my stay at the Mandarin Oriental on a scale from 1 to 10, 10 being the highest possible score, I would have to rate my stay a 3,765. From the moment I stepped out of the car Patrick took my bag and told me exactly where to go. I was amazed at the beautiful lobby and the lovely woman who checked me in at the reception desk could not be more helpful. I went to my room and soon my luggage came with a smiling bellman who must have thought I had never been to a hotel before. I was so entertained that I was staying where I could extend my arms all the way out in the bathroom and I did not touch any walls. I was offered water, coffee, tea, shown all the different views from my room. It was spectacular. I immediately e-mailed Sandra at Magellan to thank her for the suggestion to stay here. It was right in between the lunch and dinner hour, so I asked the concierge, Daniel, where I could just grab a quick bite and he suggested the third floor. The elevator doors opened and I was in a mall. The angels started singing. The heavens opened. It was AWESOME! I came back with a full stomach and 4 shopping bags. I chatted with the staff a bit and found out there was a woman from Skokie, my hometown, working at the concierge as well. Later in the evening after my meeting was over, the restaurant overlooking the circle was closing, but the host was going out of his way to retrieve whatever I desired. I really felt pampered and taken care of in a very special way. Not a brown-nose, snooty sort of thing you would imagine you would see on tv. But a genuine care for the guest. The next day back in the lobby restaurant, the same host came back and spoke with me and my friend. He remembered my name - and it is not an easy last name - and was so nice. Of course, Daniel was wonderful and so warm. It was truly one of my best trips to NY, and I have been coming every month for over a year and a half. How I decided to come to the MO was this is one of my 2nd to last trips and I asked Sandra for a recommendation of hotels that I HAVE to stay at before my trips are over. I cannot think of anything that would have made my stay any better other than maybe someone sprinkling rose petals on the floor wherever I walked, or someone to tuck me in and sing me to sleep. Maybe if it were raining 100 bills on my head. Short of that, it was perfect. I wanted to acknowledge your amazing staff and your beautiful hotel. I wish I could have remembered everybodys name that served me so well the days I was there. I am grateful and hope to come back soon. - - - So, yeah, it was ok. LOL. It was spectacular. On the plane trip to NY I met a woman from a city close to mine and she had been wanting to take a class where I teach - Sheila Kelly S-factor www.sfactor.com/chi - and so I gave her a free class. She was so happy, she offered me a ride in her hired car to her hotel and then I could cab to my hotel. Well, the driver took me to my hotel, kept in contact with me the whole trip, and sent a town car to pick me up on friday and took me back to the airport for free. AND, he is gorgeous. I am such a lucky girl. I am coming back in July, so I will be making my plans in the next few weeks. I have passed your name on to several girls and told them to ask for you specifically and tell you they know me. A couple more adventures left. I cannot wait to see what they will bring. Woo hoo! Much Love."

Robyn

"Dear Dianna, I wanted to drop you a quick line to let you know that yesterday I rang the hotline number and got through to Sandra, she was excellent and made the entire process of organizing a hotel easy, stress free and pleasurable. I called from Australia and I must say Sandra was so great and efficient that I wanted to make sure you knew what a great employee she was. Sandra took time to answer all my questions and even took the time to find out about some hotels I had book marked and fill me on them. People are all to quick to take the time to vent and complain when someone makes a mistake but it is not often that people take the time to let you know when you have done a good job. I wanted to make sure you knew. Thank you."

Monica

"Ashleigh!!! I am SOOO sorry to have taken so long to get back to you press of business and all, blah, blah I am quite certain you get tons of positive feedback, both on your work product as well as your own incredible level of service. However, I was so impressed with what you were able to do for me and the wonderfully professional yet down to earth way in which you did it!! SERIOUSLY!!! I deal with tons of people in all walks of life all the time and am the beneficiary of great service at times and the victim of lousy service at other times Ashleigh what you did and how you did it, quite simply, made our whole trip! The property, the amenities, the extraordinary level of service and value at the London was EXTRAORDINARY!!!!!!!!! Bellhops, valets, desk clerks, even HOUSEKEEPERS were over the top friendly and in a genuine, earnest way not fawning and servile but GENUINELY happy and friendly! But it all started with you and your attitude, knowledge and, most of all, your personality thank you so much and please know that you are firmly bookmarked in my computer and ensconced in my memory. Thanks,again!"

David

"Hello Sandra, she did say yes. The proposal was perfect, I had so much fun during the entire process. Very briefly, when she arrived at the hotel I was in the security room of the Mandarin. I saw her being greeted at reception. The hotel manager congratulated her at the reception desk and than advised her that her friends flight was delayed and that her dinner with the WaySpa representative was being moved up half an hour. The WaySpa agent was being played to be an employee from the Hotel. After my finacee got ready, she was escorted to the restaurant. After a brief ice breaker with the WaySpa agent, the agent got up and said to my fiancee - I have more surprises for you courtesy of the contest you won. The agent went to retrieve me. I walked up to the table and my fiancees jaw immediately dropped and I followed by getting down on one knee and proposed. She was so shocked and in tears that she forgot to say yes. I had to tell her to stop crying so she could say yes. Sandra, I would personally like to thank you for making this such a wonderful and pleasant weekend. None of this would have been possible had it not been for your help. How would we be able to send you a small gift as a token of our appreciation. Really you did a fantastic job. I would not have been able to afford the ring and the Mandarin had you not offered the special discount. Thank you. As for the Mandarin, I tipped the people that helped me propose and took a few pictures to put in our wedding slide show. I am speechless about the hotel. I have never stayed at a place which is beautiful and has outstanding customer service. I would recommend the Mandarin to anyone, it is an amazing hotel. Their attention to detail is amazing as they cater to each guests unique needs. I recommended your site to several friends and I am sure they will be in touch with you shortly."

Guri

"Dear Kismet, thanks for the request for feedback. It was a spectacular holiday, one which the 3 of us are agreed was one of the best we have had. The Trump Towers was superb, the room and view were just what we had hoped for! The service at the Trump was second to none, the room itself large and very comfortable. New York was awesome, with great weather, superb opportunity for long walks in Central Park, and the shopping along 5th Ave, Madison Ave etc. some great restaurants too, all around the area and every meal was memorable. All in all, a really super time, so a very BIG thanks goes to you for so rapidly arranging the room booking - it was smooth as silk, and I am amazed you remembered all the details about my daughters Columbia course and my wifes desire for a room with a view!!! You really are the best - of course, we will remember Magellan Vacations next time we plan a trip!!!"

Giri

"Hi Lasha, I am the bride-to-be. I can tell you from my end that the trip was absolutely amazing! He actually proposed in the Waldorf and it was perfect. The staff were very helpful and the whole stay went smoothly. I will definitely recommend the hotel and you to my friends. Kind regards, Jenny."

Robert

"Dana-Jo, thank you so much for all your help and know that I am referring everyone I know to your company. First of all, the Omni Berkshire was, as you said it would be first class and so accommodating. We received a two grade upgrade and our room was beautiful. Staff was wonderful, the general manager made a point of talking to us and we just cannot say enough good things about our stay. We have stayed in five star hotels throughout the world and in NYC enjoyed the Peninsula, Four Seasons and Ritz Carlton. In many ways, the Omni beats out those hotels! And our film festival was a great success so nice of you to remember. We also were in People Magazine on April 27, 2009 - our first article two years ago is attached below - and we will have a follow-up article soon talking about families reuniting so you can learn more about why we travel so much. We will use you and Magellan Vacations every time we travel and we also travel the world so we are thrilled to have a company that has the customer service of the old days. Please pass this on to your supervisor as I am sure all specialists with your company are good but I think you are GREAT! Looking forward to working with you again."

Cindy

"Thanks a million. I own an elite pilates training studio in Bloomfield Hills, Michigan and I plan to put your info in my monthly newsletter. The majority of our clients have disposable income and travel!"

Nancy

"Dear Mika, I wanted to personally thank you for booking my hotel reservations for my trip to New York. You were unbelievably helpful, knowledgeable and pleasant to work with over the phone. It was also very interesting to learn about the Magellan Vacations company and how it is distinguishing itself in the marketplace. It is a much needed service, and I am glad I was able to use it for planning my trip. I am a well seasoned traveler, and you were a joy to work with. Not everyone is! Again, thank you. Please pass this on to your supervisor who must be aware of what a gem you are in todays world!"

Karen

"Hi. This is an email indirectly to Mika and a person who may have higher authority than her current position to express my sincere gratitude and thanks for such a wonderful experience. Your company is brilliant - Mika was so friendly attentive and answered every single one of my requests and questions I asked about the hotel we chose and your company. You are to be congratulated on having such a beautiful intelligent woman as Mika working for you. I am super excited about our stay in August in New York. Thank you Mika, we will certainly use your company again and recommend you to our friends."

Elka

"Dear Derek, we had a wonderful trip. The room was on the 11th floor, with a view up Sixth Avenue. It was spacious - particularly for NY - and the beds were really comfortable. Its location was brilliant - I adored the rooftop pool, and my friend was pleased with what the gym had to offer. Although thanks to the UK economy our retail therapy did not happen - everything seemed expensive due to the exchange rate - the trip cheered our spirits no end, and we would both happily go back there again! I would also use Magellan Vacations again - and I have to say was impressed that the Hotel Gansevoort itself gave me your details. Kind regards - and many thanks for your assistance."

Sarah

"Hi Derek, you helped me book a suite at The London, NYC for 20 nights in late May-early April. I wanted you to know two things - The hotel was PERFECT for us, and the rate came down about 20 after we booked, thanks to Magellans negotiations and the staff at The London couldnt have been more complimentary to Magellan. Because I booked through you, I was given the largest room with a separate bedroom on the highest floor in the price category I booked in, the 37th floor. They love your business! Booking through Magellan was a great advantage. I would not have found the hotel without you, I would not have gotten such a favorable rate, and I would not have been given preferred status. When I asked about a room upgrade, the staff at the hotel suggested I re-book through Magellan which I decided not to do because they could not match Magellans rate. Thanks so much! You can be sure I will use Magellan again."

Wendy

"Dear Christina, more great thank yous! I am very happy that I discovered Magellan Vacations. I am very happy with your high quality personal and professional service in helping me find just the right luxury hotel in New York City. You keep impressing with finding lower rates for our hotel stay again. I am very happy and proud to be a new Goodwill Ambassador of Magellan Vacations. My best to you."

Roger

"Hi - You booked me a hotel at Affinia 50 in NYC on January 9, 2009. When I arrived on March 18, lo and behold I was surprised to see that they knew it was my birthday and had upgraded me to an apartment-sized room with kitchen. When I opened the door to my room, I was greeted with a bottle of champagne on the table, music coming from the radio in the large bedroom and all the lights on. What a welcome to NYC for my birthday! That was the beginning of a wonderful week and I will certainly use your services again. I am also telling all my friends about you. Thanks, Sandra, it was much appreciated!"

Fran

"Hey, hello it is Joseph here. I just arrived in London now and the weather is absolutely disgusting. I just have to tell you that the hotel was magnificent and I cannot even find anything to complain about. They upgraded us to an even better room with our own lounge and kitchen area, I was so amazed with that service.I found some champagne and glasses to enjoy our honeymoon, thank you sooooo much. I just have to say that the Affinia 50 might be a small 3.5 star hotel, but it has a very big personality to it. The three doormen who work there were amazing and so helpful, they really looked after us so well. They directed us everywhere and how to get to places and helped us all the way with our suitcases, and this is what I call service with a smile. That is why I will be going there next time I go to New York. The cruise was the best ever. The Caribbean was so beautiful and especially when you are on the big massive ship looking at the sea and all the different islands around you. The weather was sooooo hot that I got sun burnt the first day, ouch. The beaches were just out of this world, so nice and tidy, so clean and we took tours every day around every island for 5 hours and it was a holiday of fun and one not to forget. I can tell you that you made it fun for us cuz we felt really comfortable in that hotel. Thank you so much again."

Joseph

"Leanne, the hotel was perfect! The lobby was very grand, they had self-service check in, the room was tastefully decorated and pretty large for NYC. The location could not have been better with its connection to Grand Central Station. Due to the cold weather we actually ended up enjoying an afternoon in Grand Central, visiting the Market, sitting down to have some coffee and making our way through the shops. The service was great and they were extremely helpful. I cannot thank you enough. I have actually become quite the spokeperson for Magellan through my past two experiences with you all. You do a great job, so I will definitely keep sending others your way! Thanks again."

Cristyle

"Brigitte, thanks so much for your help with the reservations, that was the easiest time I have had booking rooms. There will be 2 people in Charlottes room and 3 in mine, but since they are the same rooms, I did not know if that made a difference. I just wanted to point that out on the reservation. Thanks again and I look forward to working with you in the future."

Camilla

"Hello Sandra! I just wanted to write to let you know that the hotel that you arranged for me was just wonderful and the price unbeatable. From the hotel staff, to the elegantly appointed pod, it was just tremendous. I will absolutely be calling to make arrangements when I need to travel again. Thank you again, it really made my trip!"

Jennifer

"Thank you very much! Using your service has made our first trip to NYC so much easier! Thanks again - really appreciate the updates."

Donita

"Hi. Morgans was terrific and interface between you guys and them was seamless, which is not always the case. This is my second experience in 6 weeks using NewYorkCityLuxuryHotels.com and I cannot imagine ever making a hotel reservation in NYC again without using you, of course, this is a very good time for low hotel rates - good for me, bad for industry. I have mentioned your website to a ton of people and hope as they contemplate visiting NYC they will use you as well. Thanks."

Thomas

"Hi Allyson, thanks for following up on our NY trip. The hotel was great, the weather was horrific! But, you cannot change Mother Nature! We ended up leaving a day early because it was so messy out. It is the first time we have ever had bad weather on a NY trip so we cannot complain. The hotel was really nice, perfectly located and a very accommodating staff. They gave us a suite on the 51st floor with an incredible view - all windows, quite something. There are a few kinks they need to work out, Alan discussed w/them at checkout, but all in all it was a very good experience and we would definitely stay there again. Plus, your customer service has been great - I am so happy I ended up calling you by chance - I thought it was the number to the Parker Meridien - we will definitely use you for travel in the future. Feel free to write or call me if you need any other info on our stay and thanks again for all your help and the great customer service! Happy New Year!"

Alan

"Hi Jaclyn. It was wonderful. They were all so nice and very accommodating at the Trump, and you could not beat the location - we walked everywhere. As an added bonus for our two 13 year old boys, the Jonas brothers were staying at our hotel and as a result they got to meet them, and get their autographs and pictures taken with them and were thrilled. For New Years Eve we actually dined at Jean Georges right at The Trump. It was magnificent. There was a 7 course tasting menu plus a matching wine menu. Just incredible. It was to Bill and I what the Jonas Brothers were to the boys. We will definetely use your services again, and really appreciate you following up with us like this."

Ann

"Hi Maggie, firstly, how nice to get an email like this, not some automated feedback form that one feels would never be seen by anyone apart from a collator of figures. Secondly, the Gansevoort was great. We had a wonderful night and it is a really nice hotel with the added bonus of a great nightclub up on the roof on Saturday night. What was great, was that you managed to get us a room at late notice when we had been struggling to get a room there via other sites. So all in all Maggie, thank you for a arranging a great night and also for the personalized no nonsense care. I will definitely recommend Magellan Vacations to friends and tell them to speak to Maggie! Take care."

Sateesh

"Thanks, all was done very well and we enjoyed our trip. I produced the Tom Cruise film, Valkyrie and I was in NYC for the grand opening. So most of the talent stayed at the Regency and I chose the Essex House since we always are treated very well. Thanks for taking good care of us!"

Gil

"You are fabulous. Thank you so much, my husband and I travel all over the world, and not even our travel agent has done this for us. Thanks so much for your help. I will be going back to New York the end of May, and hope you can help me with that reservation also."

Nancy

"Dear Ms. MacDonald, let me start by saying thank you and conveying how impressed I am with what you did. I did not expect that you would take it upon yourself to correct my problem and I am most appreciative. I suffered a stroke recently and I am seeing things with a new view. I have been through a lot lately and when I read your e-mail this evening it moved me to know that people and companies such as Magellan Vacations and The Alex Hotel would be so decent. As a former president of a retail company I applaud your customer service and thoughtfulness. I will certainly use both of your companies again and refer my friends to you. P.S. What is the name and address of your company president I would like to tell them what an excellent representative you are."

John

"Jaclyn, I just wanted to say thank you again for making that phone call so easy to book our accommodation for New York and LA. You were so helpful and turned what was getting to be a worry into a very helpful and easy experience. Your knowledge of the hotels and locations enabled me to ditch the pile of brouchers and trust your judgement! I wish all of our customer service contacts here in the UK were so friendly and polite, I think they could learn a lot from you. Thank you so much again. Please forward this to your supervisor so they can see what a great job you are doing!"

Louise

"Hi Jaclyn - The Essex House in New York was wonderful and I am glad that you recommended it. I stayed October 5 to 8th, 2008. Thank you so much for your help because I could not have done it without you. There are way too many hotels in New York and being there for the first time it was overwhelming to choose which one to stay at. You spent the time walking me through each hotel telling me if it would work for what I wanted or not. The room actually worked out perfect because we had to spend more time in the hotel room than expected because my daughter had gone to the emergency room on that Friday before we left for New York and we found out she had tendentious which she had to ice her knees four times a day. I will definitely be calling you again. Thanks Jaclyn."

CeCe

"Wow, are you guys ever attentive! What great service! What great follow-up! I can tell you I will most definitely use your service again soon, for my next trip. Do you have access to European hotels I will also spread the word with friends, you guys were awesome! Our trip was fabulous, great celebration, too short. Speak to you soon, thanks!"

Patricia

"Thank you, Christa, it was a wonderful experience. I am so grateful you answered the phone when I called to make plans! I will call you again if I travel back to NYC. Regards, Karen."

Karen

"Hi Joey - Thanks so much for your email. It was pleasure dealing with you and your company. I was a little leery at first as I had not heard of your company but your service exceeded any and all of my expectations. The Alex was simply wonderful. Loved the ambience and the front desk staff was outstanding. I have stayed at other boutique hotels in Manhattan but never have had such a feeling of being known and recognized as a guest - it was truly a pleasure. And, they not only kept us in the same room, they bumped us up to a King, which was awesome! Thanks again."

Michele

"Thank you SOOO much, you made my terrible day a much better one now!!! You are the greatest! Of all my many years of travelling I have never had a better company taking care of me! I will definitely call you again and refer you to everyone I know. Keep the good news coming!! Thanks again for looking out for us."

Linda

"Good morning Stephanie! It is nice to hear from you and I appreciate the follow up. I must say that our stay at the New York Palace was very enjoyable. Although we were not in the hotel all that much during our two night stay, we were able to enjoy the executive club, the gym and spa. Both were excellent and very well equipped. The executive club team was very knowledgeable specific to the entire hotel operation and most eager to please. The hotel gym was great and I look forward to utilizing the spa if and when we have an occasion to stay there again. Although we did not have a chance to dine at Guilt we did relax and enjoy the bar. Again, excellent atmosphere and staff. Since April we have utilized your company to stay at Loews Regency, The London NYC, Gramercy Park Hotel and New York Palace.We have enjoyed them all with London NYC my favorite and New York Palace my wifes favorite. Thanks Stephanie, I am sure we will call you again early next year or perhaps sooner!!!"

John

"Dee, thank you very much for booking my room in NYC last weekend. My wife had a great time on her birthday and the hotel room was fantastic as they upgraded us to a suite. Great work and thanks a lot!"

Matt

"Thanks for your help on booking this room. The location could not have been better, and the hotel staff upgraded us to the top floor and to a large suite room... Fabulous! Thanks I will recommend you guys to everyone!! Thanks Again Brandon"

Brandon

"Good Morning Leanne, I am sending this e-mail from our room at the Mandarin Oriental Hotel in New York City. Wow, the views of Central Park and beyond are breathtaking. The hotel is top notch from services to amenities. Thanks for putting the reservation together. Both my wife and our friends, loved the stay. With regrets we are about to leave with the intentions to return and use your services in the future. Thanks again, great job! Best Regards, Fred and Barbara"

Barbara

"I usually do not email when I get great service, but I must say, you guys go out of your way to ensure that we are getting the best price and located in the best area of New York. Our stay at the Mandarin Oriental was fabulous and the price was unbeatable. We spent HOURS scouring the internet for the best rate, I wish we would have known earlier about your service! THANK YOU MAGELLAN AND THANK YOU KYLE!"

Dan

"Joey, my husband and I had a great time at the St. Regis last night. It was a much-needed mini-vacation. The room was just as you described it, old world and comfortable. The service at the hotel is impeccable. The bathroom was grand but not huge again, just as you had described. We are thinking about a vacation in mid-May. We cannot make up our minds between doing a Washington, D.C. and Virginia trip or going to London. On the one hand, my husband is a huge American history buff and would very much like to do a D.C. trip. Also, with the dollar so weak, we thought this might be a good time to have a US-based vacation. On the other hand, life is short and a 5 day trip to London could be great. My husband has never been to Europe and I think a short trip to London -- with a day trip to Paris -- is the best and easiest way to start. I have not traveled very much, either, but I have been to London and Paris. I will call you in a week or so to pick your brain and try to get the ball rolling on some reservations. If you have attractive packages for London or Rome in mid-May, that might help us make up our minds. Thanks very much, Rachel"

Rachel

"Katie - Just wanted to send you a quick note of thanks for your help in booking our hotel reservation. Our hotel room in NYC was perfect - overlooking Central Park and it was much more spacious than I had expected, with a full kitchenette as well. The hotel did a great job once they found out we were celebrating our 10 year anniversary - gave us a complimentary bottle of champagne, a free limo out to dinner and overall great service to all guests. As a side note, it would normally be very late for looking at the fall leaves but Central Park was simply picturesqe, given the leaves had not yet fallen. I will keep your contact information for our next vacation albeit only once or twice a year. Many thanks!"

Kimberly

"Hi Jennifer. Just like to say a BIG THANK YOU !!! As discussed, I would not hesitate to book with you again and will recommend your services to friends and family. Thanking you all very much."

Gary

"Eugene - You are awesome! We stayed at the Waldorf-Astoria for the prices you quoted and IT WAS WONDERFUL! I kept thinking that there had to be some kind of small print that I was not reading but it was perfect. I am going to share magellanvacations.com with others. Thank you again for finding such a splendid hotel at such a great rate!!!!!"

Patricia

"Thank you for a wonderful choice. I would never have thought to stay at that hotel - however it turned out to be far beyond my wildest expectations. The service was completely out of this world without breaking our budget. Thanks again, Magellan Vacations"

Rachelle